Guides
Billing hours, and proving them
Written from about twenty five conversations with agencies, freelancers and the clients who pay them, plus three public threads on the same question. No theory, and nothing that requires our product.
A client is questioning your hours
What the question usually means, what settles it, and how to stop it coming back.
How to prove hours worked without screenshots
Screenshots are a deterrent, not evidence. What makes a record credible instead.
What to send when a client disputes an invoice
A reply you can copy, and the three things the breakdown should contain.